Returns & Refunds

Your right to return

You can request a refund or replacement within 14 days of delivery, whether you've simply changed your mind or received an item that's damaged or defective. This 14-day window runs from the day your order is delivered, not the day it was ordered.

Change of mind

If you no longer want an item, you can return it within 14 days of delivery for a refund. The item should be unused and in its original packaging. Return postage is your responsibility in this case.

Damaged or defective items

If your order arrives damaged, or something's wrong with it, let us know within 14 days of delivery and we'll arrange a full refund or a replacement — your choice. In this case, we'll cover return postage.

How to request a return

Email customerservice@jhypforge.com with your order number(found in your order confirmation email, or on the Purchases page in your account) and a brief description of the reason. We'll confirm next steps and, for damaged/defective items, may ask for a photo to help us improve packaging and quality control.

Refund timing

Once we've received your returned item (or, for damaged items, confirmed the issue), refunds are processed within 14 days, back to your original payment method.

After 14 days

We're unable to accept returns or claims made more than 14 days after delivery, except where the item develops a fault covered under your separate statutory rights regarding faulty goods.